Cookie Policy

This Cookie Policy explains how TFOVA (“Trusted Force of Virtual Assistants”), a service provided by Paylero Services Ltd., uses cookies and similar technologies to recognize you when you visit or use our websites and services.

Effective date: 29th of December, 2025

1. Introduction

This Cookie Policy (“Policy”) explains how Paylero Services Ltd. (“Paylero”, “we”, “us”, “our”) uses cookies and similar technologies (collectively, “Cookies”) when you access or use TFOVA (the “Service”). This Policy should be read together with our Privacy Policy and Terms & Conditions.

Contact email: support@tfova.com

2. What cookies are

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They help websites remember information about your visit, such as your session, preferences, and how you interact with the Service.

We also use similar technologies, such as local storage, pixels, tags, SDKs, or log files, which may function like cookies. For simplicity, we refer to all of these as “Cookies.”

3. Why we use cookies

We use Cookies for the following purposes:

  • Strictly necessary: to operate the Service, maintain secure sessions, authenticate users, and prevent fraud or abuse.
  • Preferences: to remember choices you make (such as language or region) and to improve your experience.
  • Analytics & performance: to understand how the Service is used, measure performance, troubleshoot issues, and improve features.
  • Security: to help detect suspicious activity, protect accounts, and reduce risk of unauthorized access.
  • Functional features: to enable specific features (such as keeping you logged in, maintaining form state, or supporting uploads).

We do not use cookies to sell your personal information.

4. Types of cookies we use

4.1 First-party cookies

First-party cookies are set by TFOVA (Paylero) and are generally used to support core functionality such as login sessions, security, and preferences.

4.2 Third-party cookies

Third-party cookies are set by service providers that we use to support the Service (for example: analytics providers, payment providers, or customer support tools). These providers may set cookies or similar technologies to deliver their services.

4.3 Session vs persistent cookies

Session cookies last only for the duration of your browser session and are deleted when you close your browser.
Persistent cookies remain on your device for a defined period or until you delete them.

5. Cookie categories used by TFOVA

The exact cookies may change as we improve the Service. In general, TFOVA uses cookies in the following categories:

A. Strictly Necessary Cookies

These cookies are required for the Service to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as logging in, submitting forms, or setting privacy preferences.

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and basic performance
  • CSRF protection and request integrity

B. Preference Cookies

These cookies allow the Service to remember information that changes the way the Service behaves or looks, such as your preferred language.

  • Language preference (e.g., English vs Spanish)
  • UI preferences (where available)

C. Analytics & Performance Cookies

These cookies help us understand how visitors and users interact with TFOVA, which pages are visited, and how the Service performs. We use this information to improve reliability and user experience.

  • Measuring page views and feature usage
  • Debugging errors and performance issues
  • Understanding aggregated usage trends

D. Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering form inputs or keeping you signed in on trusted devices.

  • Remembering temporary form state
  • Enabling file upload flows
  • Supporting account security flows

E. Marketing Cookies (if used)

TFOVA does not need marketing cookies to operate. If we implement marketing cookies in the future (for example, for ad measurement), we will update this Policy and, where required by law, request your consent through a cookie banner or preference center.

6. How you can control cookies

6.1 Browser settings

Most browsers allow you to control cookies through their settings, including blocking or deleting cookies. Note: if you block strictly necessary cookies, parts of TFOVA may not function correctly (for example, login or secure forms).

6.2 Preference center / consent banner

If we offer a cookie consent banner or preference center, you can use it to manage non-essential cookie categories (such as analytics). Strictly necessary cookies cannot be disabled because they are required to provide the Service.

6.3 Opt-out for analytics (where available)

Where we use third-party analytics tools, they may provide opt-out mechanisms. If applicable, we will describe available options in our Privacy Policy or within our cookie preference settings.

7. Do Not Track signals

Some browsers offer a “Do Not Track” (“DNT”) setting. There is no consistent industry standard for responding to DNT signals. For this reason, TFOVA may not respond to DNT signals. Where required, we provide choices through cookie settings and consent tools.

8. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. The “Effective date” above indicates when the latest version took effect. If we make material changes, we will post the updated Policy on this page and may notify registered users by email or within the Service.

9. Questions

If you have questions about this Cookie Policy, please contact us at support@tfova.com.